Contact our team

Whether you have a question about one of our products, need help with an existing order or would like an update regarding your delivery, our team is here to help.

Contact Heritage Home UK

By Telephone

You can contact our team on:

0161 509 4983

When calling, please listen carefully to the four options provided and select the option most relevant to your enquiry. This will ensure that your call is transferred to the correct department and that the appropriate member of our team can assist you.

Existing Orders & Delivery Enquiries

For all delivery enquiries and enquiries regarding an existing order, the quickest and most efficient way to contact us is by completing the contact form on this page.

When completing the form, please include your order number in the subject line. This allows our team to locate your order quickly and respond to your enquiry as efficiently as possible.

Please provide as much relevant information as possible within your message so that our team can assist you without unnecessary delays.

By Email

For customer service, existing order and delivery enquiries, you can also contact us directly at:

customerservices@heritagehomeuk.com

When emailing us about an existing order, please include your order number in the subject line wherever possible.

Help Us Respond to You Faster

To help our team deal with your enquiry efficiently, please have the following information available when contacting us:

• Your full name

• Your order number, if applicable

• The email address used when placing your order

• A brief description of your enquiry

• Any relevant photographs or supporting information, where applicable

We're Here to Help

At Heritage Home UK, we want contacting the right department to be as straightforward as possible. For existing orders and deliveries, we strongly recommend using our contact form or customer services email address, as this allows the relevant team to review your order information before responding.

For general enquiries, product information and other assistance, you are welcome to contact us by telephone and select the appropriate option when prompted.

Telephone: 0161 509 4983
Customer Services: customerservices@heritagehomeuk.com

Opening Hours: Monday to Friday 10:30 am until 5:30pm

Existing orders expecting deliveries over the weekend can contact our transport and deliveries team via the contact information given within your delivery confirmation.