At Heritage Home Interiors UK, we’re here to help. Whether you have a question about one of our products, need assistance with an existing order, or would like an update regarding your delivery, our Customer Services Team will ensure your enquiry reaches the right department.

Contacting Our Team

We’ve designed our contact process to be simple and efficient. To get in touch, please complete the contact form below and select the option that best matches your enquiry.

Choosing the correct enquiry type allows us to direct your message straight to the relevant team and helps us respond as quickly as possible.

For example:

• If you have a question about an item before purchasing, please select “Product Enquiry".

• If you have already placed an order and would like information about your delivery, please select “Delivery Enquiry".

• For any enquiry relating to an existing order, please make sure you include your order number when completing the form.

Providing as much relevant information as possible will help our team deal with your enquiry efficiently and may prevent us from needing to contact you for further details.

Customer Services Opening Hours

Monday – Friday: 9:00am – 5:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed

Response Times

During our normal working hours, we aim to respond to customer enquiries within 2 hours.

Please bear in mind that response times may occasionally be longer during particularly busy periods, but our team will always work through enquiries as quickly as possible.

Messages submitted outside our customer services opening hours will be reviewed and responded to on the next working day.

Existing Orders

If you're contacting us about an order you've already placed, please ensure you provide your order number and select the most relevant enquiry category.

This is particularly important for delivery, order amendments, cancellations, returns, refunds and aftercare enquiries, as it allows your message to be sent directly to the team responsible for handling your request.

We're Here to Help

Our aim is to make contacting Heritage Home Interiors UK straightforward and efficient. By using the contact form and selecting the correct department, you can be confident that your enquiry will reach the team best placed to assist you.

Please complete the contact form below, and a member of our team will be in touch as soon as possible.