An Important Update from Heritage Home UK & The Maison Group

We are pleased to announce that Heritage Home UK is now under new ownership.

The Maison Group is honoured to be taking over Heritage Home UK and beginning a new chapter for the business. Over the coming weeks, we will be undertaking a comprehensive rebrand and restructuring of Heritage Home, including our website, internal systems, customer service processes, payment facilities, finance options, telephone services and order management procedures.

We would like to take this opportunity to thank Harry Christian and his team for the tremendous amount of work they have put into Heritage Home during their ownership. We recognise everything they have achieved in developing the business and its customer base, and we are excited to build upon those foundations as we introduce the new and improved Heritage Home UK.

As ownership transfers and we migrate a number of essential systems, there will unfortunately be some temporary disruption. We have provided full details below so that existing and recent customers understand what will happen to their orders, payments and refunds.

Website Closure: 31st August – 6th September 2026

The Heritage Home UK website will be temporarily unavailable from 31st August 2026 until 6th September 2026.

During this period, our team will be carrying out a full rebrand and restructuring of the current website alongside major changes to the processes and systems used within our office.

This temporary closure will allow the Maison Group to properly implement the systems required to operate the business under its new ownership rather than attempting to make significant changes while continuing normal website operations.

When Heritage Home UK returns, customers will begin to see our new look, refreshed brand and improved systems and processes.

We appreciate your patience while this work takes place and cannot wait to reveal the next chapter of Heritage Home.

SOCIAL MEDIA - Our social media pages will be down whilst we restructure and rebrand. 

Important Information for Existing Pay It Monthly Finance Orders

Pay It Monthly was the previous owner's finance provider of choice.

Customers with existing orders that were placed using Pay It Monthly and which are still pending delivery may experience a delay while the change of ownership is completed.

As part of our restructuring, we will be closing the previous business arrangement with Pay It Monthly and moving Heritage Home UK to a new finance provider.

Before we can fulfil affected outstanding orders, we need to establish how funding relating to those existing finance agreements and products will be paid out and reconciled following the change of ownership.

We fully intend to fulfil affected orders as soon as possible once the funding arrangements have been established.

Our team will work through affected finance orders and provide customers with further information as soon as the position relating to their individual order has been confirmed.

We sincerely apologise for any additional waiting time this transition may cause and ask affected customers to bear with us while the financial arrangements are resolved.

Orders Placed Between 17th August and 31st August 2026

As part of the change of ownership, Heritage Home UK will no longer be using SumUp as its payment provider.

Consequently, orders placed between 17th August 2026 and 31st August 2026 will be cancelled and refunded as we transition away from the previous payment infrastructure.

Affected customers will not need to place another order until our new website and payment facilities are operational.

Once the new Heritage Home website launches, customers who still wish to purchase their products will be able to place a new order through our new payment system.

Please remember that once a refund has been processed, the time it takes to appear in your account can depend upon the relevant payment provider, card issuer, bank or building society.

Existing & Pending Refunds

Customers who are already awaiting an agreed refund should be assured that pending refunds will continue to be fulfilled.

The change of ownership does not mean that agreed refunds will simply be disregarded. Our team will be working through outstanding cases while simultaneously transferring the business onto its new systems.

Where a refund has already been processed through a previous payment provider, the time taken for those funds to appear in a customer's account may still be subject to the processing times of the relevant payment provider and the customer's bank, building society or card issuer.

Our Telephone Lines Are Temporarily Closed

Our telephone lines are currently closed while our new switchboard and landline provider completes the installation and configuration of Heritage Home UK's new structured telephone system.

This is a temporary measure.

The new system is being introduced as part of our wider effort to improve how enquiries are routed and ensure customers can reach the appropriate department more efficiently.

We will publish our new telephone contact information once the system is fully operational.

Contacting Customer Services

While our telephone services are unavailable, our customer services team remains available by email.

Please be aware that we are currently experiencing a higher-than-normal volume of emails, particularly as customers who would ordinarily contact us by telephone are temporarily contacting us electronically instead.

We therefore kindly ask customers to bear with our team while awaiting a response.

Our staff are working through enquiries as quickly and efficiently as possible, but response times may temporarily be longer than usual during the ownership transition.

If your enquiry relates to an existing order, please include your full name, order number and delivery address wherever possible so that our team can locate your order quickly.

Sending multiple emails regarding the same enquiry may make it more difficult for our team to manage the increased volume, so we kindly ask customers to allow us reasonable time to respond.

What Is Changing at Heritage Home?

This is much more than a change to the name at the top of the business.

The Maison Group will be carrying out a comprehensive review and restructuring of Heritage Home UK's operations, including:

• A complete Heritage Home UK rebrand

• A new and improved website

• New website infrastructure and internal processes

• A new payment provider

• A new finance provider

• A new structured telephone and switchboard system

• Revised customer service and order-management processes

• Improvements to the way orders, deliveries and customer enquiries are managed

Our aim is to create a stronger, more efficient Heritage Home while retaining the identity and reputation that customers already associate with the brand.

A Message from the Maison Group

Taking ownership of an established business comes with an enormous responsibility, particularly to the customers who have already placed their trust in that company.

We are incredibly excited about what comes next for Heritage Home UK.

At the same time, our immediate priority is managing the transition responsibly, addressing outstanding customer matters and putting the infrastructure in place that Heritage Home needs for its next chapter.

We would once again like to thank Harry Christian and his team for the amazing work they have achieved during their ownership of Heritage Home UK. We are honoured to take over the business and look forward to building upon what has already been created.

We also want to thank every Heritage Home customer for their patience and understanding while these changes are implemented.

There may be some temporary disruption while payment providers, finance arrangements, telephone systems, website infrastructure and internal processes are changed. We appreciate that this can be frustrating, particularly for customers who already have an outstanding order, and our team will work to minimise disruption wherever possible.

The New Heritage Home Is Coming

Our website will temporarily close on 31st August 2026 and is scheduled to return following the rebrand on 6th September 2026.

We are extremely excited to show you the all-new Heritage Home UK and to introduce the next chapter of the brand under the ownership of the Maison Group.

Thank you for your patience, your custom and your continued support.

Heritage Home UK
Under New Ownership – The Maison Group